Cookie Policy
This Cookie Policy explains how Express Matting Services Ltd., trading as Turf Care Pro ("we", "us", "our"), uses cookies and similar technologies on turfcarepro.co.uk. It should be read together with our Privacy Policy. It applies to everyone who visits our website.
What cookies are
Cookies are small text files that a website places on your device when you visit. They let the site remember your actions and preferences (such as the items in your basket) over a period of time, and help us understand how the site is used so we can improve it. Similar technologies such as pixels, tags and local storage work in comparable ways, and where we refer to "cookies" in this policy we mean all of these.
The cookies we use
Our store is hosted on the Shopify e-commerce platform, and some cookies are set by Shopify to make the site work. We group the cookies used on this website into the following categories:
| Category | Purpose | Consent required? |
|---|---|---|
| Strictly necessary | Enable core functions such as adding items to your basket, proceeding through secure checkout, keeping you signed in, and protecting against fraud. The website cannot function properly without these. | No — always active |
| Functional / preferences | Remember choices you make, such as your region or preferences, to give you a more personalised experience. | Yes |
| Analytics / performance | Help us understand how visitors use the site — for example which pages are viewed and how customers move through checkout — so we can improve it. This data is aggregated. | Yes |
| Marketing / advertising | Used to measure the effectiveness of our advertising and, where applicable, to show relevant ads on other websites. | Yes |
How long cookies last
Session cookies are temporary and are deleted when you close your browser. Persistent cookies remain on your device for a set period, or until you delete them, so the website can recognise you when you return. Retention periods vary depending on the purpose of each cookie.
Your choices and consent
When you first visit our website, our cookie banner lets you accept or reject non-essential cookies. Strictly necessary cookies do not require consent because the site cannot work without them. You can change your preferences at any time by clearing cookies in your browser and revisiting the site, or by using the cookie settings option where available.
You can also control and delete cookies through your browser settings. Most browsers let you refuse or remove cookies and warn you before one is stored. Please note that if you block strictly necessary cookies, parts of the website — including checkout — may not work correctly. For general guidance on managing cookies, see the Information Commissioner's Office (ICO) guidance on cookies.
Changes to this policy
We may update this Cookie Policy from time to time to reflect changes in the technologies we use or in the law. Any changes will be posted on this page with a revised date below.
Contact us
If you have any questions about our use of cookies, please contact us:
| Trading name | Turf Care Pro |
|---|---|
| Legal entity | Express Matting Services Ltd. |
| Company number | 07000887 (registered in England & Wales) |
| VAT number | GB987256073 |
| Registered address | Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom |
| sales@turfcarepro.co.uk | |
| Phone | +44 1282 270214 |
| Support hours | Monday to Friday, 08:30 – 17:00 GMT (closed weekends & bank holidays) |
| Response time | We typically reply within 24 hours |