Privacy policy

This Privacy Policy explains how Express Matting Services Ltd., trading as Turf Care Pro (company number 07000887, registered in England and Wales, of Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom), collects, uses and shares your personal information when you visit turfcarepro.co.uk, make a purchase, or otherwise communicate with us. For the purposes of UK data protection law (the UK GDPR and the Data Protection Act 2018), we are the data controller of your personal information.

Information we collect

  • Contact details — your name, billing and delivery address, phone number and email address.
  • Order and payment information — the products you buy, transaction details and payment confirmation. Card payments are processed by Shopify's secure payment providers; we do not see or store your full card number.
  • Account information — username, password and preferences, if you create an account.
  • Communications — the content of emails, contact-form messages and phone enquiries you send us.
  • Device and usage information — IP address, browser and device details, and how you use the website, collected through cookies and similar technologies.

How we collect it

We collect information directly from you (when you order, register, subscribe or contact us), automatically through the website (cookies and similar technologies operated by Shopify), and from service providers acting on our behalf, such as payment processors and delivery carriers.

How and why we use your information

  • To provide our services and perform our contract with you — processing your orders and payments, arranging delivery, handling returns and refunds, and managing your account.
  • Legitimate interests — operating, improving and securing the website, preventing fraud, responding to enquiries, and keeping business records.
  • Marketing (with your consent or as permitted by law) — sending you emails about products, offers and tips if you have subscribed. You can unsubscribe at any time using the link in any marketing email.
  • Legal obligations — complying with tax, accounting, consumer and product regulations, and responding to lawful requests from authorities.

Who we share it with

  • Shopify, which hosts our store and processes data to provide the platform;
  • Payment providers who process your payment securely;
  • Delivery carriers, who receive your name, address and contact details to deliver your order;
  • IT, analytics and marketing service providers acting on our behalf;
  • Professional advisers and authorities where required by law, to enforce our terms, or in connection with a business sale or restructuring.

We do not sell your personal information.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes personal information about your access to and use of the website in order to provide and improve the services. Information you submit may be shared with Shopify and processed in countries other than where you live. To learn more about how Shopify uses personal information, see the Shopify Consumer Privacy Policy. Depending on where you live, you may also exercise certain rights over data processed by Shopify via the Shopify Privacy Portal.

Cookies

We use cookies and similar technologies to run the website (for example, keeping items in your basket and enabling secure checkout), to understand how the site is used, and — where permitted — to support advertising. You can control cookies through your browser settings; blocking essential cookies may stop parts of the site (such as checkout) from working.

How long we keep your information

We keep personal information only as long as necessary for the purposes above: order and transaction records are kept for at least six years to meet tax and accounting obligations; account information is kept while your account is active; marketing preferences are kept until you unsubscribe. We then delete or anonymise the information.

Security

We use appropriate technical and organisational measures — including encrypted checkout via Shopify — to protect your personal information. No method of transmission over the internet is completely secure, so please avoid sending sensitive information through unsecured channels.

International transfers

Some of our service providers (including Shopify) process data outside the United Kingdom. Where personal information is transferred out of the UK, we rely on recognised safeguards such as adequacy regulations or the UK International Data Transfer Agreement / Addendum to the EU Standard Contractual Clauses.

Your rights

Under UK data protection law you have the right to: access the personal information we hold about you; ask us to correct inaccurate information; ask us to delete your information; object to or restrict our processing; receive your information in a portable format (data portability); and withdraw consent at any time where we rely on consent (for example, marketing). These rights are subject to certain legal exceptions. To exercise any right, contact us using the details below — we may need to verify your identity first, and we will respond within the timescales required by law. We will not discriminate against you for exercising your rights.

Complaints

If you have a concern about how we handle your personal information, please contact us first and we will do our best to resolve it. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Children

Our website and products are not intended for children, and we do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The current version will always be posted on this page.

Contact us

Express Matting Services Ltd., trading as Turf Care Pro
Unit 1B, Summit Works, Manchester Road, Burnley, Lancashire, BB11 5HG, United Kingdom
Email: sales@turfcarepro.co.uk
Telephone: +44 1282 270214 (Monday to Friday, 08:30 – 17:00 GMT)